Ask HN: Any way to find why users uninstall my app?
11–20 of 28 posts
Re: Ask HN: Any way to find why users uninstall my app?
#12You should set up analytics in the app which tell you at least whivh pages they open in the app before uninstalling. Do you even know if they ever open it? Perhaps they are installing six Todo apps, they like the second one so they uninstall the others without trying them - or perhaps they look at yours and it doesn't win.
Re: Ask HN: Any way to find why users uninstall my app?
#13You should set up analytics in the app which tell you at least whivh pages they open in the app before uninstalling. Do you even know if they ever open it? Perhaps they are installing six Todo apps, they like the second one so they uninstall the others without trying them - or perhaps they look at yours and it doesn't win.
Good point; I'll have a look at the analytics data and see but I have already been contacted by users in the past asking questions and suggesting features I already have because they got mixed up by the other apps they were testing.
How do you know that is the reason? Could it instead be that users aren't guided well enough to discovering the features your app has?
Re: Ask HN: Any way to find why users uninstall my app?
#14Please consider that in developing countries, most of the phones (Android, most of them) have precious little memory, users often have to delete apps, in order, to say, take an extra photo.
Re: Ask HN: Any way to find why users uninstall my app?
#15Some things that appear to be missing (from the google page, I didn't actually try it):
A way to sleep/snooze a reminder for a specific period of time.
Per-todo item auto-sleep rules. (Sleep, and just stay as a notification? Sleep and go away? Sleep and alarm again?)
Options for what kind of alert - noisy, quiet, speak the alert, buzz, start quiet, get louder. (All per todo, not global.)
Does it turn on the screen when there is an alarm? It shouldn't.
A guarantee that no alerts will be "lost" if the device is off when the reminder should have gone off.
Way, way more flexible options for reminders. You need things like: Remind for 4 days, then sleep for 2 weeks. Or every other week, but only on these days of the week. There are many patterns.
They way you program that is start with a basic repeat, then you add exclusions, "not on these, days/weeks/months/dayofweek".
Next you add "don't start until date", and "stop after date".
Then you add unlimited "don't alarm on this date", and "alarm on this date", where they just add a list of them.
Next you need multiple alarms per todo - the first one is just a notification, and if I dismiss it the rest of the alarms go away. The next alarm is a short quiet one. And then a loud one. But the user picks what kind of alarm, and how much before the event. They can add as many pre-alarms as they like.
I have not found a good reminder program, very very very few have flexible enough reminders. The best I've found is https://play.google.com/store/apps/details?id=com.splunchy.a... - install it just to check out how to do complex alarms, and complex repetitions. It's a beta though, with bugs, so I'm not suggesting it for use, just to see examples.
Do you want to make a comprehensive alarm program? Or do you want something simple? There is a market for both.
Re: Ask HN: Any way to find why users uninstall my app?
#16Earlier quoted context omitted.
Good point; I'll have a look at the analytics data and see but I have already been contacted by users in the past asking questions and suggesting features I already have because they got mixed up by the other apps they were testing.
> because they got mixed up by the other apps they were testing. How do you know that is the reason? Could it instead be that users aren't guided well enough to discovering the features your app has?
Re: Ask HN: Any way to find why users uninstall my app?
#17One thing that I haven't seen yet (and I haven't tried yours) is a way to add a task through the notification screen. I don't want a widget on my screen, and having to flip to the right screen to load the app is enough work that I just don't do it.
Re: Ask HN: Any way to find why users uninstall my app?
#18If you do not have a means to tell those short-lived uninstallations from uninstallations by long-term users, those numbers are about as meaningless as comparing the number of play store page visits to the number of installations. Remember when the first online retailers panicked about abandoned virtual shopping carts?
Re: Ask HN: Any way to find why users uninstall my app?
#19Re: Ask HN: Any way to find why users uninstall my app?
#20Arrange user tests, ask people who are unfamiliar to your product to download and try. You could learn a ton from that experience watching people using your baby.
Another option is to record user actions in an anonymised way, upload that metrics and analyse, compare it to installation where they haven't removed it.