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Ask HN: What is the best way to target restaurants and small businesses?

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Ask HN: What is the best way to target restaurants and small businesses?

#1
Hello,

We are a chatbot startup, targeting restaurants and other small businesses, brick and mortar that might be affected by covid19.

What is the best way to target these businesses, specially that many of them are closing down? We want to help them sell through our delivery system.

Re: Ask HN: What is the best way to target restaurants and small businesses?

#3
post #2

Out of curiosity, does anyone even go to a restaurant's actual website anymore? I personally go straight to DoorDash or GrubHub to find my desired restaurant, or something like Yelp or Zomato if need be.

I do. I've never used DoorDash or GrubHub and will try to forever avoid them. I avoid Yelp like the plague due to their mafia like (pay us to improve your score, whether true or not) BS tactics. And I've never heard of Zomato.

Re: Ask HN: What is the best way to target restaurants and small businesses?

#4
post #2

Out of curiosity, does anyone even go to a restaurant's actual website anymore? I personally go straight to DoorDash or GrubHub to find my desired restaurant, or something like Yelp or Zomato if need be.

I spent 7 years (ending late 2018) as the web developer at an agency that did branding & design for local restaurants. Unfortunately I don't have access to any of the analytics accounts anymore to give actual numbers -- but I can say that yes, people do go to the websites.

If you're just looking for hours and address you can get that via search (especially on mobile), but a properly-developed website will also provide sub-navigation in Google results for menus, contact info, events, etc.

Menus were also a big part of it. Dropping a PDF (or worse, a JPEG) of a menu onto a website sucks for usability. The sites used responsive design to lay out the menus in a way that was actually readable, and my CMS made it easy for the chef/manager to update on a regular basis. The menu pages were highly popular among first-time site visitors.

For restaurants that host private parties (larger or more complicated than what OpenTable & company will handle), the website was the primary way that people contacted them to start the reservation process. Many more people did that than message on Facebook.

Gift cards around the holiday seasons (mother's/father's day, graduation, December holidays) are also particularly popular.

Re: Ask HN: What is the best way to target restaurants and small businesses?

#5
post #2

Out of curiosity, does anyone even go to a restaurant's actual website anymore? I personally go straight to DoorDash or GrubHub to find my desired restaurant, or something like Yelp or Zomato if need be.

I do, if it's available. BUt I'm relying on Yelp more and more to get the latest menus. I was turned off by the fees and commissions that GH,UE, and DD charge. Most of the restaurants I use are decades old, family-owned businesses and already do full service, including delivery.

Re: Ask HN: What is the best way to target restaurants and small businesses?

#6
Almost every brick and mortar company’s website includes a phone number.

Call 5 of them and order a meal, when you pick it up ask to talk to the manager for a minute.

Elevator pitch: you’ve got 5-10 seconds to get them to ask for more time.

“When I was ordering food I noticed that I couldn’t prepay online, I almost thought of going somewhere else, how come you don’t have a way to pay before coming in?”

“Don’t know how to do that”

“I built a plugin that takes 5-10 mins to set up and people can pay while they order so I don’t have to come inside, can we do a Skype call when you’re not busy to walk through this?”

Once you’ve gotten a handful of trials like this you can start calling but your options with restaurants(especially mom and pop) are to walk in the door or get to them directly on the phone.

Re: Ask HN: What is the best way to target restaurants and small businesses?

#7
Start local, check your business district and/or chamber of commerce. Depending on your state (assuming US-based) also restaurant groups like frla.org. You can also try to target other companies thay already have large restaurant customer bases, but then you become a SKU in their offerings. It may be more about lead genertion than anything else.

Source: spent the last 5 years doing SaaS where one of the verticals is restaurants. I'm on the tech/product side, but some of these are things we've looked at for marketing and finding leads.

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