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Ask HN: I'm a small business and Google locked me out

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Ask HN: I'm a small business and Google locked me out

#1

Post by CoreSet »

I'm the owner of small construction business and I need to get access to an old gmail for recovery purposes that Google has suspended for nonpayment.

I can't get a hold of anyone at the same time that my email is more important than ever. Google suggests to "contact their support, may take 7 days" even after I successfully entered the phone 2FA and a recovery email code.

Every day I'm locked out things get worse.

Does anyone have any tips for contacting Google, maybe talking to a human being?

Thank you HN

Re: Ask HN: I'm a small business and Google locked me out

#2

Post by dylz »

> may take 7 days

This is one of the things at minimum that fends off takeover accounts from people demanding immediate access and faking urgency, while also notifying all associated accounts that someone is trying to recover access and giving them time to respond.

Re: Ask HN: I'm a small business and Google locked me out

#7

Post by folli »

BlackJack wrote: post #3

Please email me (email in profile) and I will try to get you support internally.

As respectable as your involvement in the situation is, this is exactly how it's not supposed to work.

It seems that the only way for a small business to get in contact with someone at Google is to raise hell on social media (or HN) and to wait for someone to take mercy on you.

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