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Ask HN: Best Stripe Alternatives?

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Ask HN: Best Stripe Alternatives?

#1

Post by ceffio »

Recently, we've been having a lot of problems with stripe (transactions are falling because some issue when passing the token/customer to stripe). We are considering moving to another provider. I've used stripe in all my previous companies.

Any recommendations on which payment gateway to use? We want to own the entire checkout experience.

I am interested in hearing your experiences :)

[Edit] We are trying to find the root cause of the issue, a processor that allows us to talk to an engineer would be great.

[Edit] Checkout works correctly on test mode, but fails when running payments live. Customers have used their cards on other websites using stripe and transactions went smoothly.

Re: Ask HN: Best Stripe Alternatives?

#4

Post by martinkivi »

When you are saying that you want to own the entire checkout experience, what exactly do you mean? Do you want to own everything related to processing credit card payments, including card data storage etc? It would also good to specify where your company is located.

We've had good experiences with Braintree, Adyen, Stripe and multiple other payment services for our customers at Shoperb (www.shoperb.com. It does sound like the problem you are facing may be technical implementation related. Have you done a custom implementation or using what Stripe provides out of the box?

Re: Ask HN: Best Stripe Alternatives?

#6

Post by eajacobs »

I may be biased, but I work at a competing processor called Adyen. We process payments for many of the world's leading e-commerce companies (Uber, Netflix, Spotify, FB, MSFT, etc...).

Merchants switching to Adyen from Stripe generally experience increased performance (higher authorization rates, no downtime), and more transparency into what's going on with their transactions. We've put a lot of effort recently into making our APIs and documentation more developer-friendly-- an area where we know Stripe excels.

Feel free to reach out directly if you'd like more info! eric [dot] jacobs [at] adyen [dot] com

Re: Ask HN: Best Stripe Alternatives?

#8

Post by ceffio »

eljimmy wrote: post #5

If you don't know what's causing the issue, how do you know the problem isn't on your end? Switching providers won't fix that.

Hi, Stripe's support keep telling us it is a a bank error.

According to stripe logs, a successful transaction has 3 steps: create a token (/v1/tokens), then the customer (/v1/customers) and finally generate the payment (/v1/charges). At the moment, all the transactions are falling when they receive the customer (/v1/customer). I am not sure what's causing the issue, I am requesting to talk to an engineer to get any response other than "talk to your bank" (we have talked to them 4 times already :(

Thanks for giving me the chance to clarify what's going on.

Re: Ask HN: Best Stripe Alternatives?

#10

Post by tehbeard »

> transactions are falling because some issue when passing the token/customer to stripe

That reads more like an issue in your stack than with stripe. Has this happened since 3d secure rolled out? Perhaps something with the same site cookie changes? Ca bundle out of date if this is backend passing to stripe?

Without knowing why you are having issues, you're running blind.

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