Digital, HP, and IBM had the foresight to supply NCSA with Windows NT machines with their respective not-Intel chips in them to make sure that they had a web browser on their platforms. I got the honor of using the Alpha machine, and so it got the most QA by far. I recall spending an unnecessary amount of time not only staring at the heat sink but occasionally showing it to the new guy so they could confirm my astoni…
The software I was writing at the time (EDA) took almost exactly twice as much memory. So if we needed more than 4GB, we could go to a 64-bit machine, but unless you bought even more than 8GB, you couldn't really run on bigger problems.
As you note, all those problems had to be sorted out 10 years later, when AMD finally forced Intel's hand into selling 64-bit computers.