Viewing profile — zacharybk

I 100% agree that no one uses your product to watch a walk-through, they’re there to do a job. The author primarily talks about new user onboarding. While they do make the point ab…

This is incredible, thank you for putting in the time to create it.

That’s fun, what did you do on your first date? Ironically, there was also one called how about we.

Taking Cara babies

They’ve also been hiring for a few of the same roles for over a year.

Does it use Intercom’s interface or Intercom’s AI to answer questions? There’s a huge difference.

I’m curious what you’re using, it sounds awesome!

What bot do you use?

This is because the tools that CX teams have been provided by companies like Zendesk or Intercom are no more then IFTTT widgets. These tools are rigid and scream RTFM because they’…

It would be awesome to hear/see more about the system you built to auto-generate and submit evidence. This is a huge pain for many companies which an open source tool could solve.

It partially depends on your climate. I’m in Portland, Maine, so for us, we have a natural gas furnace with radiators, but they’re heavily supplemented by a few heat pumps. For us,…

Similar to many others here I grew up with candlepin in Bangor, ME. While there was a tenpin lane, I also never went until post-college. We actually had my cousin’s birthday party …

I’ve been using Dashlane for a few years and I’ve been above-average happy. Here’s a blog post on how to make the move: https://www.techrepublic.com/article/transfer-passwords-last…

I actually heard back from them today! Crazy how long it took them

Do they blame this one on the lowest level recruiting employee who “must have forgotten to do their job”? That’s as plausible as what SBF’s defense will be.

Different companies clearly have different legal teams giving differing advice. I found this one fascinating: “If you are a Colorado or New York City resident and this role is a re…

Is anyone aware of a commercialized app that enables team learning through spaced reputation? Say for a support team learning a new process or skill where the learning can be heavi…

Slack was, and is, a business tool; It was never intended for communities (though they clearly didn’t discourage this type of usage). In Lenny’s podcast (link below), you can liste…

I’m sure people mean Google Sheets, not Excel, because it’s shareable. Some tips based on my experience: -Search for pre-built sheets to get an idea of how to build things out for …

Location: Portland, ME Remote: Yes Résumé/CV: https://www.linkedin.com/in/zacharybk https://www.zacharybk.com/ Zach here. I'm an experienced Customer Success, Experience, and Suppo…

Firefox fixed this for you. They bought pocket and turned it into a paid product. https://blog.mozilla.org/en/mozilla/news/mozilla-acquires-po...

Sounds like a shit site to trust in the first place: ""Apple is rated "Poor" with 2.2 / 5 on Trustpilot"

Wild Alaskan Company | Multiple Roles | Full-Time | Remote [US] | https://wildalaskancompany.com/careers The Wild Alaskan Company offers an online direct-to-consumer membership ser…

Lots of https://customerexperience.substack.com/p/find-your-dream-jo... - Zach (Former DO employee)

Hi treis - All DO customers have always received free, 24x7 Support. Of course, we're working on being as responsive as our customers deserve. A few months ago we also implemented …