Viewing profile — wgyn

I’ll be interested to see how the merger goes. Although the products overlap, Fin Agentforce and Intercom Service Cloud, the Intercom/Fin stuff is mostly built for startups while t…

Assembled | Software Engineer, Product Manager | San Francisco or New York | Full-time Assembled helps customer support teams resolve issues with the right agent, providing the rig…

Assembled | Software Engineer, Product Manager | San Francisco or New York | Full-time Assembled helps customer support teams resolve issues with the right agent, providing the rig…

really interesting direction! my company, assembled, builds software for customer support teams. i could imagine being on either end of this. on the one hand, we've built applicati…

I think super highly of the Airplane team and what they've built. Startups are a tough journey, especially so over the last year. There's never a good way to shut down so the criti…

Assembled | San Francisco, CA | Full-time | Software Engineer / ML Engineer — New Products Assembled is building software to transform and elevate customer support teams. We help i…

How feasible is it to build/launch your own probe? A la backyard astronomy.

Perhaps, but it's possible to invest in Google via the stock market. I'm not sure it makes sense to bake in the stock market performance of a public company when considering value …

This is compellingly well-written but wrong, in my opinion. There's been a steady trickle of articles on the top of Hacker News that make essentially the same argument: your odds o…

Assembled | San Francisco, CA (Distributed until at least September 2021) | Full-time Assembled ( https://www.assembled.com/ ) builds tools to transform and elevate customer suppor…

Filling out questionnaires is such a time suck. It's extra painful because different companies use different standards (CAIQ, SigLite, VSAQ). Hopefully they solve the near-term que…

This was a great read. Allison Pickens is the former COO of Gainsight, so she definitely knows what she's talking about when it comes to Customer Success/Customer Support. Think th…

Assembled | USA (Plan to reopen office in San Francisco, CA) | Full-time Assembled ( https://www.assembled.com/ ) builds tools to transform and elevate customer support. Our workfo…

+1 for Monzo. On a slightly different axis, their customer support is excellent and they invest a lot of resources, including technical ones, into making it so.

We had a few minutes earlier this week where a machine saw packets in/out go to zero for no discernible reason.

I wish they had spent more time describing how/why Go's built-in build tool stopped working. Or perhaps that's part of the basics of Bazel. Anyone able to share more on that?

My hot takes... 1) Fast adoption of GoLand/IntelliJ (and death of Sublime/Atom) 2) Nearly complete adoption of modules (my company is behind!) 3) "I feel welcome in the Go communit…

That is a great video! It also reminds me of Dan Wang's essay on How Technology Grows: https://danwang.co/how-technology-grows/ . It introduced me to the Ise Grand Shrine, which is…

Is the narrative that big companies are safe havens for job seekers actually true? Isn't Airbnb a "big" company?

Assembled | Frontend Software Engineer | San Francisco, CA | Full-time | https://www.assembled.com Assembled provides the tools for modern organizations to scale great customer sup…

I've used LibraryThing since my senior year of high school and have always loved it. As others have noted, unlike Goodreads, LibraryThing isn't a social network. I'm an obsessive a…