Viewing profile — wastemaster

[dead]

[dead]

[dead]

Fair — "understands" is generous. It produces text that sounds right. Whether that counts as understanding, honestly I don't know and it doesn't change our approach either way.

[dead]

Hey HN. I'm the CTO at a startup building AI agents for hotels. Lately, I've been seeing a lot of hype around MCP being the "magic bullet" that will instantly make legacy systems A…

Spot on. We often joke that a raw LLM acts exactly like an over-eager junior sales rep—it desperately wants to say "yes" to please the customer. Because they learned from us, they …

Happy to answer questions about failure modes, where we draw the line between retrieval and operational decisions, and which constraints actually reduced risk in production. The ma…

We deployed AI agents across 25 hospitality properties and logged ~46,000 guest conversations. The main failure mode wasn’t tone or retrieval. It was “confident gap-filling”: the m…

Thanks — good call. For context, IVR is the "Press 1 for English, Press 2 for..." menu that most hotels use before routing calls. The key finding was that removing it made our metr…

Author here. We run AI voice agents across a European hotel network. This post covers 6 months of call data and one change (removing the IVR) that revealed something we didn't expe…

I’m the CTO of Polydom.ai. We built Una to fundamentally change how hospitality teams work by automating the entire first line of guest interaction. Instead of a video or a pitch d…

Sending this vector is somewhat even worse than just photo. This vector info would allow someone to match your face without your initial photo! (array of 128 floats requires less s…

applies to every uploaded photo of this website, uploaded at any time

Already doing this! Cleaning up all the uploaded info in 3 minutes after upload!

Already doing this! Cleaning up all the uploaded info in 3 minutes

Got two gdpr complaints, so I added automated removal of uploaded photos and metadata extracted from those photos. Now photos and data are only stored for 3 minuites, then deleted …