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Thanks for sharing. A few suggestions to add: secure, signup, login I've had the secure problem in a previous app. Had to change the subdomain of the user, luckily he was inactive.…

Really depends how many hours a week you spend on customer support. If it's enough (20+ hours/week) then a part-time dedicated customer support rep makes sense. Also depends on the…

Very interesting question. Extra points if the idea was also born via HN :)

Best news of the day! Thanks for sharing. That will save so much time + make our customer support way much faster :)

We started using GrooveHQ about two months ago. So far really great as it's affordable, fast and simple. Before that we tried HelpScout, Zendesk, Freshdesk and another one and all …

Check out glassdoor as they have thousands of companies listed with reviews by current and ex employees. Take the reviews with a pinch of salt as you can imagine that someone who g…