Viewing profile — tscanausa

Absolutely. For some customer it is the right thing for other customers it may not be the right thing. Every provider will have failures. So the question mostly boils down to does …

Terrance here from Google Cloud Support. There are only 3 things I can say about this situation. 1) These issues are currently unrelated. 2) We learn a lot from these situations. 3…

GCP Community Slack is a great place to get access to both Googlers and non Googlers using and understanding platform.

Ill link to the official docs from Google: https://gsuite.google.com/learn-more/security/security-white...

I see this was submitted at some point during my night. I cleared my calendar for tomorrow as well and will be available earlier then normal working hours so that we might have a f…

Hi, Terrance here from Google Cloud Support. We're looking into this. Please email me tsg@google.com and with any bad experiences you have had I will get you answers by EOD PDT. My…

Hi, I am not sure you will read this as it's 10 hours after posting. The cloud sql updating both copies sounds like a bug. If you want to email me your case number I can look into …

Sorry to hear about this. I work for our cloud platform support team ( we don't cover firebsse) and this is not the impression we want our customers to get. We don't want to be cal…

Terrance from GCP Support. If you have problems with our support team send me an email (tsg@google.com) and I will look into it.

https://cloud.google.com/support/ Is where you can talk to a human every time you file a ticket related to Google Cloud Platform. (disclosure: a human that answers those tickets)

> now that Google seems to have officially closed the book on ever supporting postgresql. I would be hesitant to say that this is a fact.

Hi! Terrance from Google Cloud Platform Support here. If you are having any issues interacting with our support team please drop me a line with some case numbers (tsg@google.com) a…

The author of this article mentioned running a database server on raid 10 local ssds. I would whole heatedly recommend against this. There is no replication on locally ssd ( at all…

If you have an case ids, where you had terrible service with Google Cloud Platform Support, please send them to me (tsg@google.com) and I will investigate them. Best, Terrance

HN is limiting my post rate. So I can't respond to all of you. If anyone would like to chat about reducing customer anxiety or feedback on what you would like to see on this proces…

We became aware of Fred's problem before we knew it was here. -Terrance

My name is Terrance and I work on Google's Cloud Support Team. Our team mission is to Reduce Customer Anxiety. We take that very seriously, and Fred's experience obviously shows th…