Viewing profile — throwawayMMXXII

> They give a call center average metrics and it's up to the call center to hit them. Call centres taking contracts with the lowest bid is definitely a part of the overall problem.…

Well, Dell _did_ end up being targeted by Danish public TV for breaking consumer laws and having ridiculously long wait times for support calls. That's about the time I got out. Un…

I worked in one of Dell's outsourcing partners' call centres (admittedly I left almost 15 years ago), and back then it was the same people manning both consumer and business suppor…