Viewing profile — thomasknoll

seems inevitable now that I know about it.

Thank you for sharing Chuck!

Thank you for sharing that draker! Digging around for other gems I can steal!

We also tend to execute daily on the concept of "Done is Better than Best." We would certainly look into some kind of self hosted option if/when we need to set up our own wiki. Hac…

For each area of the business we have two boards: planning and current. The planning board gets pretty messy, and is the place where we capture all the ideas that come to mind, com…

I was trying to decide whether to add, "and you won't believe what happens next!!?!" to the end. But, I decided to keep it simple. I certainly don't mean to be misleading. But, it …

I answered something similar generally below to exelius. But, to answer a few of your specific examples: - 90% of customer conversations occur via Intercom.io our hello@primellop a…

Good point. And we do still use email for external communication. But, even on those messages that then require internal communication and decision making or any next-actions, we s…

Thank you! Checking it out now.

Slack is the main “channel” for all of that type of information. And/but, I would say, 80% of the time, it is a link to a longer post in hackpad with more details, and a request fo…

aaand we’ve never been happier. =)

What do these look like live? have an example?

I’m curious what questions would come to your mind if your company decided to implement something like this?

"a smart yet inexpensive piece of technology can take some of life’s burdensome weight off our shoulders"... of, you know, things like talking to your loved ones.

Favorite line: "A company’s brand is its “most important asset,” more valuable than technology or patents or manufacturing prowess. But brands have never been more fragile. The rea…

Favorite line: "getting enough honest, heartfelt, sincere and organically earned impressions that offer the necessary audience reach is a pipe dream for most brands"

Accidental community builders are my favorite.