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Yes, similar position with Messagebird. Lack of transparency in their reporting/insights vs Twiliio. That said, our Twilio pricing is 2-3x Messagebird.

Thank you for your work on PRTK. As a forensic practitioner during your time at AD, it was always an invaluable tool in my kit.

Also consider Freshdesk ( https://freshdesk.com )

You may also want to check out Data Tools' Express Capture - http://expresscapture.datatools.com.au/

Consider ModSecurity with the Core Rule Set (or Trustwave Commercial Rule Set) instead of attempting to repurpose .htaccess files as a substitute WAF.

PSA: Authorization snippets are based on Apache 2.2 config syntax. Care should be taken to review, update and test Authorization config when upgrading to Apache 2.4 ( http://httpd.…