Viewing profile — smca_

It's been great using Screen Studio.

You don't need to backchannel your requests to reach a human at Stripe. If you reach out over chat, email, or by requesting a callback, you reach a human 100% of the time. When you…

You can request a call on the Stripe support site. The average wait time is three minutes: https://support.stripe.com/questions/contact-stripe-support .

(I work at Stripe) As jmillikin points out below, this particular complaint has been repeatedly posted about Stripe on both Reddit and HN, with slight modifications to the claimed …

To clarify, Stripe Tax is our product that helps you automatically calculate taxes. If you'd like to do it yourself, you can manually define rates at no cost: https://stripe.com/do…

[I work at Stripe] As a practical matter, this guide is somewhat misleading in the sense that it very substantially overestimates what a typical B2B SaaS business pays for Stripe. …

Can you email me (smca@stripe.com) with more detail? I'll look into this. We don’t typically comment in detail on individual cases, but we do think it’s important for onlookers to …

Following up here, do let me know if I can help. I haven't received anything to the email address, let me know if there's another way to help get in touch.

(Sam from Stripe here.) The customer's bank (not Stripe) levies a $15 fee to process the dispute. If you win the dispute, we credit you $15 because we feel it's the right thing to …

This isn't quite accurate. Stripe Radar (our fraud prevention tool) is included free of charge for all accounts with standard pricing: https://stripe.com/radar/pricing .

Put simply, it shouldn't. I'll help fix this when you have a chance to forward on. (We stop recurring payments when a business closes their Stripe account, which looks to not have …

(Sam from Stripe here.) Sorry for the issues so far. Could you email me more details at smca[at]stripe.com? I'll dig into this.

congratulations on your first internet money! (i'm going to reach out to you via email.) —sam from stripe.

this is now fixed! https://stripe.com/docs/stripe-apps