Viewing profile — shawnsheikh

We consider our Solve agents your personal "problem Solvers". The service isn't just about getting through immigrations and customs quickly, it's more about making sure you don't h…

Appreciate the kind words and support! You're amazing! Before we started this company definitely felt the low tech insecurities of booking these types of service. To your point, th…

Love all of your points here. The pain for a lot of customers seems to be international travel. You're often not sure what to expect and once you're out of the airport safety can a…

You're correct in that we can't offer immigrations/customs help in US airports (with the exception of JFK and MIA). However, we can help in about 400 airports around the world. We …

That's definitely the goal! Thanks for the kind words and we hope we can help you on a service soon!

We're definitely working to decrease prices as we grow. Similar to Uber Black when Uber first launched, the goal is to get a base service out in as many airports as possible, then …

We're actually working to provide our travelers with more information and want to build out more of these pages that help general travelers whether or not they're paying. For our s…

Moscow is definitely an outlier. Our services in Johannesburg, for example, are $140 for the first two travelers and $60 thereafter. As we continue to grow, we're pushing our suppl…

Global Entry is a service that only works in the US, and it doesn't include a dedicated agent meeting you at the gate, luggage assistance, or assistance booking/finding your car. W…

It's definitely legal, all of our ground team members have special badges that allow them to do this service. They'll escort you to special fast track lines or simply walk you to t…

Also here's a promo code for 10% for our Hacker News friends: "hnfriends"

Services like these with old school companies were/are only available to travelers with airline status or a business or first class ticket. Our mission is to make this available to…

Thanks for the kind words! Your thoughts are exactly how we're approaching our business. Business travelers, families, the elderly are just a few of the clients that we serve. As f…

That sounds awesome, we're excited to help! Please use promo code "hnfriends" for 10% off your booking!

That's awesome to hear, feel free to use promo code "hnfriends" for 10% off your booking. Awesome advice in regards to FlyerTalk. We're actually chatting with them now and are hopi…

Definitely, not one of our Solve team members but would love feed back on this person's post!

Clear is an awesome service, but their strategy/service is a bit different than ours. We provide you with a dedicated agent/problem solver (pun intended) that takes you from curb t…

That's awesome to hear! Please use promo code "hnfriends" for 10% off your booking. Thanks for the SEO feedback, we'll definitely relook our strategy!

We've basically partnered with the best suppliers at each airport. There are often 2-3 companies at each airport that do this and 2 of them are terrible and 1 is really good. We've…

Awesome feedback! We're launching a new version of our platform in a week or so and we're fixing a fair amount of the autocomplete and airport/airline search issues.

That's great to hear! We'd love to help. Please use promo code "hnfriends" for 10% off of your booking :) As for fast track immigrations/customs in the US, we're only able to help …

That totally makes sense. Right now, we're working with a fair amount of fragmented suppliers. At airports with higher demand, we're able to decrease pricing due to scale. As for p…

Love your thoughts, and appreciate the kind words. We actually see ourselves complimentary to services like TSA pre-check. Nowadays so many people have TSA pre-check that you're st…

We're definitely working on decreasing pricing and adding features like lounges. Over the next month, for example, we're going to be working with vendors to drastically decrease pr…

Hey there! We're still working on the wording and how we're crafting the message, but where we say we include Fast Track Immigrations and Customs we have access to a dedicated fast…