Viewing profile — shaneliammurphy

Yikes! That sounds like a nightmare. I’ve never seen that here in the states, but I’ve certainly been on the receiving end of bad actors who truly are spamming. No fun.

We couldn't agree more!

Absolutely. The general rule of thumb is to not over-text (annoy the customer), give them what they came looking for when they signed up to join the program (generally compelling o…

You're correct. The TCPA's opt-in requirements are specific to ongoing marketing related texts and treat "transactional" texts differently.

Offer staleness is a very real thing! We generally encourage a restaurant to start with 6-12 offers, and then every 60-90 days, we review how each offer is performing and optimize …

These are great suggestions! I especially love the thought of going the extra mile to make it relevant to you as an individual. I like the idea of eventually allowing the individua…

Did you originally opt-in to receive the texts that you're referencing? If not, that would be incredibly annoying (not to mention that the government frowns on that). I've received…

That's precisely why opt-in practices need to be observed. If you don't want to be in the club, you shouldn't receive texts and you should be pestered to join. If you did join and …

Totally - a product has to be great. With that said, getting feedback from your customers is also vital to making real improvements in the product and many restaurants are blind to…

I hear you on the importance of food quality. If you don't have good food or service, no amount of marketing is going to save you. I also think that there is a fine line that you d…

I totally agree with you on not texting more than once per week. We coach our restaurants that over-texting is a huge turn off. Every text that goes out has the opt out instruction…

Hey HN, we are Shane and Mikey, the co-founders of Boostly ( https://boostly.com ). Boostly is a text marketing and feedback system for restaurants that works seamlessly with their…