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OpsLevel | Software Engineer | Toronto, Canada | Onsite | Full-time | https://www.opslevel.com ~About us~ OpsLevel is a very early stage startup based in Toronto, ON. We're an expe…

Yes, a good escalation policy would have a primary responder, a backup or secondary, and then one or managers, going up the hierarchy. PagerDuty supports that and my next post will…

Nice; it looks like that pager was an Amazon one too. There was a time when the sound of my pager (or even my cell phone's SMS ringtone) would get my heart beating faster. Maybe th…

This is a good point... the first step is getting ahold of the right person, but after that there will probably need to be some sort of dialog or coordination as the on-call person…