Viewing profile — rdhn

1. What's already been said about design. 2. Where are the benefits? I see plenty of features listed, but no clarity around why I need this, or who should use it. Think about who h…

Top one. Seen at iPhone app icon size it is far clearer.

I chose Assistly to handle our customer contact, after assessing it against ZenDesk. Both are good. I went with Assistly because I found the user experience to be better (ZenDesk d…

Relevance: I emigrated to New Zealand in 1999 then Australia a few years later. I'm back in the UK now so have no local knowledge, but here's what I know from going through the pro…

Good plan, though you just delay the problem of finding users to test. You will want to test your user experience at some point. 1. Clarify your benefit to the buyer to figure out …

Done. Take a look at http://www.mrandmrssmith.com/ - I've used them a few times for special occasions. Their model (for members) is to assume that you are going for a special occas…

Marco Arment wrote a good post about the same thing last year, when he was approached to register Asian domains for Instapaper. http://www.marco.org/2010/09/23/the-asian-domain-nam…

Daring Fireball, Reddit, Signal vs. Noise, The Brooks Review, shawnblanc.net and a quick skim of Twitter (following people who post interesting stuff).

Use the right tool for the job. Google Docs is not project management software, so you waste time and energy setting it up to do what you need. I've just moved to project managemen…

There's more to creating a piece of commercial software than design, code, ship. What proportion of time do you have to spend on after-sales support e.g. user help, licence queries…