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Note that Proton Mail servers don't hold your private master key directly — it is always stored encrypted with your password. Also, Proton Mail allows you to import your keys: http…

There is no comparison between Crypto AG and us. Our encryption occurs client-side, our cryptographic code is open source ( https://proton.me/community/open-source ), and our tech …

With Proton Mail you can send password-protected emails too: https://proton.me/support/open-password-protected-emails

We most certainly are not a crypto company. We don't run a crypto exchange, didn't create a cryptocurrency, and don't speculate in crypto. We're an encryption company, but don't lu…

No, this is not correct. Proton Scribe cannot read user emails, and relies on the open-source Mistral model.

Hi! We're sorry to hear that. Can you report to us at: https://proton.me/support/troubleshooting?product=account which exact bank and insurance company these are, so we can see wha…

You can now, with this recently introduced feature: https://proton.me/blog/enhanced-sharing-drive

For a full account of the new service we're offering check this blog article: https://proton.me/blog/docs-proton-drive

You can upload .docx and .txt and you can export documents in those two formats, as well as in .pdf, .txt, .md, and HTML.

Recipients who do not have a Proton account need to create a free or paid Proton account to access the shared content. The email invitation includes a link to the Proton sign-up pa…

We made it possible, you can learn more here: https://proton.me/blog/email-forwarding

Just providing the information on the most recent correspondents is never enough to provide access to a Proton account. Please share your support ticket number with us so we can se…

You can learn more in our Privacy Policy: https://proton.me/legal/privacy and Transparency Report: https://proton.me/legal/transparency .

Hi! No, this is not the same Proton, we are a privacy-first email, cloud storage, VPN, calendar and password manager provider: https://proton.me/ To learn more about our transition…

No, in fact we have no way to decrypt the emails on our servers, nor can we share them in an unencrypted format with any third parties (law enforcement included). All the data requ…

>How do they get peoples passwords / keys? Easy. They just wait for you to log in and they swipe it then. It’s targeted. Under Swiss law, Proton cannot be compelled to do this. Nor…

Honestly, if you try it, you will find it doesn't really work this way. A lot of heuristics are used for recovery, many which are not visible to the outside for security reasons. A…

This is inaccurate. First, Swiss law does not allow the breaking of E2EE. All of Proton's client side code is open source. We cannot arbitrarily change keys in an undetected way du…

This is pretty inaccurate. Proton's E2EE works by encrypting client side, and we can't just replace the GPG key because we have both key pinning and key transparency: https://proto…

In the last few months, we have reduced the SMS verification upon signup to a minimum.

Happy to hear you're relying on our privacy-first services! No, this is not true, and we have addressed such allegations with our user community directly: https://www.reddit.com/r/…

We understand your concerns, however there is no comparison between Crypto AG and us. Our encryption occurs client-side, our cryptographic code is open source ( https://proton.me/c…

Proton's encryption provides privacy by default - we cannot access any of the email content, email attachments, calendars, files stored on Proton Drive or passwords, 2FA codes, not…

Verification emails are, as previously explained, hashed only, so we have no access to them. Additionally, they are not tied to a particular account. Recovery emails are, on the ot…

There is no such requirement. You seem to be conflating a verification email address with the recovery one. The verification email address is sometimes required upon signup, but is…