Viewing profile — pranav_rajs

Hi HN, We built Faultline at Chatwoot to help our team debug infrastructure incidents faster. It's an AI agent you can ask questions in plain English — it autonomously queries your…

This is brilliant. I'd probably add the notifications to download Chrome and ads in Google search to this experience.

Hey HN, I've been working on a voice assistant. I would love to understand if there are any books or articles you can suggest to learn more about voice UX. I've learned a bit about…

Hey HN, Thanks for all the support you folks gave us in the past[1]. At Chatwoot[2], we are developing an open-source[3] customer support platform as an alternative to Intercom and…

Most people see this as some sort of tax to provide better support, which should not be the case. We need better tools at reasonable and transparent pricing. Hope we succeed in tha…

Chatwoot is currently suited for support use cases. We are working on the customer success workflows (onboarding, retention etc) now. Hope it gets there soon.

Great feedback! The FB/Instagram channels are a pain to manage (even for us) due to the app review cycle. This is a common problem in the community. Recently we have seen many reje…

We are following open core model. The idea is to build a sustainable way to provide more value in opensource. Bulk of the features are under MIT license.

Help Center is available in Opensource edition. We have SSO, roles & permissions in the enterprise.

I’m Pranav, co-founder of Chatwoot (https://github.com/chatwoot/chatwoot), an open-source alternative to Intercom and Zendesk. What started as a passion project in 2019, gained a l…

We have 2 versions of software. Enterprise edition and the community edition. The repository has a dual license. The /enterprise folder is licensed under a proprietary license wher…

Hey folks, We launched Chatwoot a couple of months back in HN and was well received by the community. ### What is Chatwoot? Chatwoot is an open-source, self-hosted customer engagem…