Viewing profile — pklien

A lot of psychological safety here. This is fundamental for team success.

Ask any question or correlate any two polls.

So cool something like this hits #1 here. What a community!

Using Subtubing to curate best tweets from Rogue One trailer.

Probably the most commented video in the geek-world last week. Now with selected tweets.

Article on how a SaaS product measures NPS and how it uses the results within the company. Great interview with Product Manager.

Wanted to know thoughts about how NPS can be used to drive valuable insights in Google Analytics. Are there any #measure whiz kids willing to comment?

Most SaaS platforms have at least half a dozen of analytics tools to measure every single behavior. But most don't actually engage the client directly using a customer sentiment fr…

What really worked for my SaaS while measuring Net Promoter Score was the ability of talking to my investors about product quality across time.

We measure everything in our SaaS offerings with web analytics, mobile analytics, click-throughs, eCPM, etc - but what about true customer satisfaction? The Net Promoter Score (NPS…

Based on the famous Net Promoter Score - the best way to measure & monitor customer satisfaction levels.

I launched this because I felt the need for it in may latest projects. Basically now you can measure and manage customer feedback as rigorously as you now measure and manage profit…