Viewing profile — nithyad

Sure! Mail me at nithya@supportbee.com There are some real interesting stats :)

User reaction. When we introduced our premium service (this we did with the consent of our power users) after almost one year of giving free service, many that joined new, wrote ha…

@Pedro It is here: http://www.muziboo.com/pro/ 'Plans & Pricing' is a very B2B expectation where customers come with the idea of paying for a service. In a B2C service users only c…

Typically in a B2C business, users don't care much to know how long you have existed or how long you will exist. If you shut shop, they switch to using another free service. But th…

Glad to know!

@pajju thanks. Yeah I guess the video on the site should be more story like than being detailed like this. Will incorporate.

You may want to give http://supportbee.com a try! Disclaimer: I am one of the founders of SupportBee

If you keep blinking continuously you don't lose sight of the yellow dots. But this is so strange!

Like yummyfajitas's explanation. The original post is too long and convoluted...

Spam needn't be taken into account. Also, the tiers can be based on a range - let's say upto 500 tickets, between 500 and 1000 and so on.

@pbreit Most companies (not going to name names) know involving people or an entire team is what is needed to deliver great support but put in efforts to cap usage in that directio…

It's tough to use real data because it is subjective. All I am saying is one should at-least give oneself a chance to find out what that threshold is. The books that I recommended …

In case the founder managed to hire you, I would say the founder is much smarter because he could hire the smartest which makes the founder the smartest in the room.

@jevinskie I can so relate to you! It was such a pleasure talking to him. The fantastic part was knowing that his team actually had fun all the while. It was like they never had a …

Hope I visit you in Singapore before you move out to another part of the world!

Yeah, what works for one doesn't work for another. I hate people dwelling on my mistakes. It is not like I can't see those, and need to be told every time I make one. I would want …

@qeorge I have conveyed it to him. But I guess, it's his first natural reaction. I am sure he's trying his best...I didn't mind the advice!

"Anyway, it irks me when people have difficulty doing things that seem trivial to me. It irks me precisely because I don't think I'm better than them, and thus am confounded as to …