Viewing profile — mjw305

Onchain web is the future

Yes it is very unusual in this industry. As a matter of fact, it is so unusual that it will continue to exist for the foreseeable future since most companies depend heavily on the …

As I commented above, Amazon Connect is waaaay too rudimentary for any real contact center environment to consider as part of their core operations. The feature disparity is obviou…

The fact of the matter is there is nothing new or transformative about Amazon Connect. Anyone who knows something about how contact center technology can attest to this. Read analy…