Viewing profile — mjpizz

same offer, Palo Alto or SF (email in my profile). Happy to listen over coffee, a meal, or breath of fresh air on a hike.

Ah, how long ago? This kind stuff should be resolved in the latest editions. We load all those requests async now, and recently we started pre-loading a few of them to improve perf…

Matt here: I work on a lot of our JS here at Olark - would love to dig into any loading issues you saw! We spent a lot of time ensuring that our latest stuff loads async ( http://w…

It warms my heart to hear that :) Chat has built so many relationships for us too, and you just get much richer feedback (or praise!) from a "real" back-and-forth discussion with a…

"...[customized and unique user experience] builds the visitor’s trust and helps you gain better traction." Ditto this. If you're not focused on personal experiences, it is hard to…

For sure! I'd really like to - just didn't have time to extract it out this week :) To be useful, you will probably want the collection components too. Maybe some weekend hacking..…

Definitely. Though with small modifications, you should be able to have your cake and eat it too: http://www.olark.com/spw/2011/10/lightningjs-safe-fast-and-a... ...this technique …

I agree. LightningJS was originally written for third-party Javascript providers to improve their own embed code, though I think it would be awesome if end-users could easily take …

Good question. Since LightningJS writes the iframe with a "javascript:" URL, that iframe is really part of the same domain (and therefore same security context). To access the wind…

I did just now :) The concepts in Caja are really interesting, but probably outside the scope of LightningJS. We used the term "safe" as in "safe from library conflicts", though I …

Haha, yea I remember that post. Good stuff. LightningJS is really more focused on being "safe" as in "no library conflicts", rather than sandboxing the code itself. In general, end…

looks like it's fine now, but worst case you can access the cached version: http://webcache.googleusercontent.com/search?q=cache:KBsyzf3...

Ditto to that. I play pickup rollersoccer with Michael and Martin, and during those games I have probably learned more about in-depth Javascript and Python than any fundamentals of…

sounds like a good experiment - conversion improvement certainly depends on the site as well. Mind sharing your results afterwards? For us, we also get a lot of solid suggestions a…

sure, as far as "job responsibilities" go, I agree that keeping the site running trumps answering support emails. That's the primary job of an engineer or ops guy/gal. But hopefull…

great illustrative story. But couldn't this be more a matter of learning good customer service skills, not a matter of intrinsically being "wired differently" as an engineer vs. no…

interesting point..maybe it's just that the support is best provided by the employees with the "most domain knowledge on product"? In technical startups, these employees happen to …

Olark definitely allows proactive chat :) - buddies come "online" when someone lands on your site

thanks! I think it's a lesson learned by many... and regarding monitoring: that number is just a concurrent limit on visitors you can see in your IM buddy list at a time. We're wor…

if you're a Javascript hacker out there and are interested in helping out: the scanner is having intermittent Firefox issues ( http://github.com/mjpizz/reclaimprivacy/issues/issue/…