Viewing profile — mikhaill

Agreed. I posted this comment a few years ago, but it looks like it's relevant as here as well: A potential acquisition came our way that seemed to be exactly what we were looking …

This is exactly what I do at my SaaS platform. The "Welcome" email explains that you can do the click-here-and-do-yourself approach to onboarding or if you need help or have a ques…

lbj, I agree. In my current SaaS app, I have a few customers that consistently try to take advantage of the billing grace behavior to save peanuts by canceling/re-subscribing/cance…

A few years ago I attended a SaaS pricing discussion and two of the key insights that emerged were: * For companies that gated based on usage, free/trial users were much more likel…

Thanks for the sources, I'll have to check them out. We've recently spent a considerable amount of time tracking, analyzing and evolving our PagerDuty alerting[0], learnings of whi…

Shippo | San Francisco/SOMA | Onsite, Visa | Full-time http://www.goshippo.com Shippo is a shipping API company that connects e-commerce businesses and marketplaces to multiple shi…

When you’re a small business, it's important to establish repeatable methods that customers and your support team can follow easily. Do not over complicate. Find the single most ef…

I don't have a story on startup failing due to tech debt, but I do have a story about technical debt forcing us to pass on potentially acquiring a startup. A potential acquisition …

Just be careful about two things about the Nest protect, which are not obvious when you first purchase it. 1. If your house has the 3rd wire running between all the smoke alarms, s…

I would love to have a minute to talk to you about this. I recently took over a new but quickly growing webstore. Just two weeks ago we decided that we want to add "Payments by Ama…

The issue is that when you use Facebook connect and get the user's email it returns the email originally used to sign up for facebook. Since people signed up years ago, many no lon…

I'm working a community to helping startups find good help building out financial projections, revenue and cost drivers, market positioning, etc all things that are needed for rais…