Viewing profile — miketria

Hi Ranteki, you're right that the RTO for this incident is far longer than any of the ones listed on the doc I linked above. That's because our RPO/RTO targets are set at the servi…

Hi, this is Mike from Atlassian Engineering. Strongly agree with this. I'd say that if you can afford it, don't do the hard deletes on a schedule though. You never know when there'…

Hi, this is Mike from Atlassian Engineering. Not a minor issue. Once we knew the extent and severity of the incident, we had hundreds of engineers engaged and working to restore se…

Hi, this is Mike from Atlassian Engineering. You are right that the checks need to improve to reduce human error, but that's only half of it. I don't see this as human error though…

Hi, this is Mike from Atlassian Engineering. For the customers impacted by this incident covered by an SLA, we will adhere to our contractual terms. However, given the long duratio…

Hi, this is Mike from Atlassian Engineering. You are right the communications from us have not lived up to our standard. We will focus on this specifically once we restore service …

Hi, I'm Mike and I work in Engineering at Atlassian. Here's our approach to backup and data management: https://www.atlassian.com/trust/security/data-management - we certainly have…