Viewing profile — matthewdrussell

Equinix LD4/5/6 (Slough, Greater London) is the datacentre affected

I do. Just disabled it, thanks for the suggestion. Already running discrete graphics all the time so no auto-switching.

16" rMBP Pro with beefed up graphics running Dual LG 5K monitors When it works, its great which is about 50% of the time. When it doesn't and for no apparent reason, it will often …

No, just the odd HN user

http://www.subbrit.org.uk/rsg/sites/s/skendleby/ was turned into a datacentre now run by GCI but previously known as SmartBunker. Circa 10 years ago I was involved in a project hel…

Agreed, and we're looking to improve this area too.

See my other comments in this thread

I respectfully disagree. I'm here, along with Tamar, reviewing and considering each point posted. There's some good suggestions and we're listening. The opposite of what I'm sugges…

You're right. And this sounds like constructive feedback which we love and are always open to. Our KB platform is getting some attention as articles are improved and then the UX wi…

Everyone should practice a good backup routine and take responsibility for backups.

+ Better email security with 2FA on your email address.

Use 2FA on your Email Accounts Use 2FA on your Namecheap account Maintain a sensible backup policy Store your passwords in something secure like KeePass

Correct. I'm surprised no one else has mentioned no 2FA for the email. The email being compromised opened the door to this happening.

I work for Namecheap

This was a self-managed/unmanaged VPS, correct.

That doesn't really make sense. We're a great domain and hosting provider.

We offer full backups with all managed servers/services Self-managed a customer is responsible for their own backups. Just like with DO and that full server loss a couple of months…

Also let me reiterate this is an isolated event. We handle over 10,000 chat sessions every day without a glitch. I invite people to use our live chat service and see what is and wh…

Disclaimer: I'm CIO @ Namecheap 1. The credentials were resent to an already compromised email account 2. This is an isolated case 3. Established procedure was not followed 4. With…

Direct link http://community.namecheap.com/blog/2014/09/01/urgent-securi...