Viewing profile — manoloe

Besides just size, you need to look at the industry and calendar cycle. For example, if it's retail/ecommerce, many of those decisions need to be done early in the year so that the…

ah yes, the coffee wars are alive and well here in San Francisco. what is it about their coffee you like more... you get heart swirls on top of the blue bottle mocha!

i also think it's a good idea to get a 'bootstrap startup' partner on the side that can help keep your project moving forward when you get stuck with real work (and can't get back …

Our main objective is really to get to know our customers. We've been working on the platform for a fair amount of time, and we need interactions to tell us how we can make it bett…

That's a great catch. We chose the name for the account when we started using Olark, and labeled it with the company name. We decided initially to have only three accounts and rota…

even Deckard thought he was human, and we don't know if he passed the Voight-Kampff machine test http://en.wikipedia.org/wiki/Themes_in_Blade_Runner#Deckard:...

A great point. We have come across some situations where we are asked where the team lives, and we tell it like it is. Developers are pretty positive about us being both in Buenos …

Interesting... we'll do some tests on alternate ways to introduce ourselves. Being able to test out different approaches real-time is another benefit from live chat. thanks!

I am thinking it would be nice to have a 'best of olark transcripts'collection. Surprising customers with free-flowing interactivity is what this is all about. +1 for your 'only on…

Our development team at IndexTank handles our customer questions. The training they've received comes from working alongside client development teams for years (our team has been t…

Not exactly. As you see in the transcript on the blog, we responded with a simple "Hi, how can I help you?" and then we're asked if we were a robot. We don't use pre-written respon…