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1) Bundling 2) Network effects and 3) Who else is doing something different? No one cares about the quality of the product they make anymore. The only thing that's important is pus…

Nah, Google's mistakes with Chat are myriad but the biggest one is that they didn't make Slack. They added like one feature on top of Hangouts (threaded group chats), completely re…

It's also a lot tougher to do a root cause analysis when there's no source, fifty layers of framework, and anemic documentation. Which applies to nearly 100% of modern software. (I…

It's actually not free as part of all Office 365 plans, sadly. We discovered recently that we'd either have to downgrade(!!!) to the version with only web apps, or upgrade to the v…

I'm not sure what you're referring to with two non-interoperable message apps named Messenger? There was MSN Messenger/.NET Messenger/Windows Messenger/Windows Live Messenger, but …