Viewing profile — lucas_adlp

UPDATE : Stripe just decided to refund a further €68.000,00 which puts my now total loss around €150.000,00 (Stock + marketing cost factored in). Again, Stripe's reasoning seems to…

FURHTER UPDATE : We're now able to access the acocunt and can see that "only" €28k was refunded, I assume that Stripe's reasoning is that these payments were unauthorised. Of cours…

UPDATE : Stripe has just closed our account without further notice and refunded the whole balance. When we go to our dashboard we get a query saying "Unable to load this view", so …

The only people that were in touch with me were support agents that were repeating what was said in the automated notification about payments being issued to customers after. To me…

No, there's tracking numbers for all orders in both accounts. We've received 1 dispute in roughly 700 payments, which was just a mistake on the customers end. Generally, all of our…

We've sent out products to all the customers that have paid. Stripe is now "considering" refunding all these customers, while holding 150k of our generated revenue. Due to the prod…

I cannot be super specific due to the nature of business strategy. If I share accurate info about what and how we sell things, It's very easy for opportunists and competitors to un…

I'm also not fond of using HN for this sort of thing, but for a non-bootstrapped business, 250k isn't peanuts. As much as this is a request for acutal support from Stripe, I also d…

As it seemingly stands, it looks like Stripe is about to refund €147.000,00 worth of payments to my all of my customers due to 2 account closures (customers that have already recei…