Viewing profile — jteusa

TLDR: Launched 2.5 years ago, product market fit, 100+ pay customers / real revenue, bootstrapped, and have figured out a lot of the tech ourselves to get to this point but want to…

Solid summary

Thanks!

You typed the same thing I was typing at the same time = )

Shoulda been clearer - sorry. The core process is how to hire on elance, with a live chat team as the example. It's applicable for any elance / odesk hire though.

THANKS HACKER NEWS!!! Tons of great feedback received, summarized below: - Explain the service better (i.e. we're not a chat software) - Answer the main question directly (i.e. how…

We use our own chat system. Very streamlined.

Totally understand. Have a cool post coming soon re: great process for building a solid prospect list (sounds bland, but there's some magic to it).

Totally agree. Building up my startup solo at the moment, but on the lookout for a solid co founder.

Good question. The value of what we do seems to be that we're available for the visitor, we do our best to help (fast response, personable, etc.), etc. And if we don't know the ans…

Could definitely be done. Right now, we don't escalate via live chat but instead connect them via email quickly. The bulk of our customers don't seem to be using live chat now, so …

Great questions! Sorry for delay in responding (been hectic last 24 hours) The value of what we do seems to be that we're available for the visitor, we do our best to help (fast re…

Will check out the podcast and the book - Thanks for sharing!

Well said. We're not doing helpareporter.com anymore for now (might later). The right publicity to the right market can work well, but this isn't focused enough for us yet. There's…

Love it! Will consider that. Thanks for the feedback (so many good tips from the HN visitors)