Viewing profile — johnhaddock

John here from Stripe (I lead our Risk product area). As OP noted, we try to spot unexpected spikes in processing volume, which are often associated with risky activity. In this ca…

It's true that we can't be more specific about users in HN posts. But we do hear the legitimate feedback about getting more specific/helpful in sharing status with users where we'v…

Agree - there's multiple problems to solve (a) make incorrect actions exceedingly rare (b) correct them quickly (c) give people who reach out about them substantive help. Have majo…

We’ve been investigating this case for the past 24 hours, and it's not straightforward. I can’t share more publicly here, but we’re in touch directly with OP.

I’m the person leading the project to make sure that people have fewer bad experiences with Stripe. I’m not sure what is driving the uptick in posts on the subject to HN in particu…