Viewing profile — hotelcoder

No it isn't? "Definitely", "probably" and "certainly" are words expressing probability estimates. "Almost" is a word expressing closeness.

This question is just a simple and straightforward way to get at the agent's viewpoint bias; there are a million other ways that you might think are legitimate questions. Just in g…

I was being a bit of a prick with my comment, I could've written it more clearly. Sorry for that. My point is this: what do you think is likely to happen if the requirement to writ…

Uh, sounds like these documents are the opposite of pointless, and are in fact working exactly as intended.