Viewing profile — helloworld15

He proved he wasn't clueless a few answers in the thread. But by that point that fact possibly bothered me even more. It was as if he was trying his best to be smoky and withholdin…

It does, but multiple people also stated that the rep was clearly untrained in customer service matters, some agreed saying a straight now without trying to help isn't the right th…

At what point exactly do you think I flied off the handle? When I said their stance was terrible and that I was disappointed? Or after the flood of condescension that came my way?

This is what I don't get. People seem to genuinely think ego was involved. I was just blown away by how clueless the rep seemed (at first at least) about what I was asking. The con…

It's a customer's right to say "I think this is terrible and I am disappointed" and I think that's miles away from telling anyone they suck.

I admit getting a straight no without any follow up as to how we could figure it out rubbed me the wrong way as that's not what a customer support rep should do. When I got condesc…

wget/curl as by far a last resort in this context, as unfortunately none of the companies I enquired care the least about this stuff. It's not like these wget operations would happ…

Customer service exists to help customers. At no point in the conversation I felt like the rep was making any effort to understand why I even opened a ticket with them. Given the k…

Hey, thank you for the feedback, I'm the author of this thread but I'm actually the customer, not the support rep. I get behind every single point of your list. I felt like he just…

Here's the exchange (anonymised as I'm not into public shaming): http://pastebin.com/grbfp3Kv I'm sincerely interested in knowing what people's opinion on this exchange is. I felt …