Viewing profile — girishm

Freshdesk has had both XML and JSON APIs from day 1. Maybe it was not so obvious as the documentation was done for XML and it was probably assumed that since it is exactly similar …

"If I were a Freshdesk customer, I'd me more confident if the reasons listed were a better customer support, better user experience, being likely to stay in business for longer..."…

I am the co-founder and CEO of freshdesk. I want to clarify here that I spent close to ten years at Zoho and I thoroughly enjoyed every bit of it. There was absolutely no frustrati…

We have changed much of the old site design developed by getmefast after we had the bandwidth and resources to have an inhouse team. Our experience was good enough to get started w…

The US company is a Delaware C Corp and is a legal business entity in the US and pays taxes like any other corporation.

Hi Sean - When you are looking to incorporate from abroad, Delaware seemed the most obvious and had a good ecosystem around it. You can pay the Franchise tax online and pretty much…

You can get an EIN for your company even if you don't have an SSN yourself. Getting bank account without visiting the US is a bit trickier if you don't have an SSN.

At freshdesk we use Digicert and are quite happy with them.No major problems in setting up or ongoing maintenance. Whenever we needed support they have responded promptly. Would gl…

@teyc - I will take what you have said as a huge compliment. I wish I was as smart as you say I am. When this happened, we considered our options - 1. We ignore the comments. But t…

@ecaron - On that day,I did not know that someone else from my team was responding to you. As a startup we were just too eager to respond. I had sent you a grand total of two tweet…

If you think that will help the HN community,I will. I have another post almost ready where I wanted to share my Series A fundraising experience . But then this happened!

smoyer - When I said that, I was referring to this http://blog.freshdesk.com/the-freshdesk-story-how-a-simple-c... HN Discussion is here - http://news.ycombinator.com/item?id=23407…

Clickable links - Signup - http://www.freshdesk.com/signup.html Demo - http://demo.freshdesk.com/login

Two ways to review 1. Signup here and create your account http://www.freshdesk.com/signup.html 2. If you don't want to sign up - you can login using your Google account to see a de…

Our website is hosted on Linode with nginx and our blog is on posterous. The infrastructure was rock solid. Nothing gave us any scares.

Definitely no. Zoho(AdventNet) was the best thing that happened to me in my (work) life. It's an amazing company with over 1200 employees with very smart engineers and a kick-ass p…

I will wait for one more day and then share some stats if people are interested in knowing about this.

I will request you to reserve your judgement till you have played with the Freeshdesk beta. Just give us a few more days before we open for the public.