Viewing profile — garygao

We're not trying to be deceptive. In fact, whenever we deploy agents over iMessage, we make it very clear that they're speaking with an AI agent and that they can request human han…

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Apple is not necessarily against programmatic messaging. In fact, they actually developed Applescript for people to do so. Beeper was using it to replace the iMessage interface whe…

I think what we're doing is fundamentally different from Beeper in terms of positioning. Beeper is trying to offer an additional interface to iMessage when it already exists for hu…

yes, what I originally meant was that Apple iMessage for Business has gray bubbles for the messages that you're sending (or the ones that would normally be blue)

It's not the "wrong" way, it's just different. iMessage works well for businesses that want to create a conversational experience in their customer service that conveys care and at…

iMessage for Business is very restrictive and has a really long approval process. On top of this, it also sends gray bubbles and doesn't allow any outbound, which prevents consente…

Yes, this is what we believe! We just want to make existing conversations over SMS/RCS feel more natural and conversational!

Our goal behind this is to make it easier for people to conversationally interact with agents when they want to. Use cases like customer service or form-fill text backs would fit t…

We're clear on what we want to do and the future we are building towards, which is an agentic future where agents can better assist and interact with humans on a more emotional and…

SMS/RCS is better for some use cases (e.g. transactional messaging, promotions, or order updates) while iMessage is better for others (e.g. customer service). iMessage is better fo…

Yes, I agree, which is why we try to make the opt-in clear. Use cases like form-fill text back or cart abandonment after the user has opted in and noted down their number are what …

We are solving a real user pain point and not promoting spam. Users want a more conversational interface when they're reaching out for customer support during off hours and busines…

We do run checkups and keep very closely in touch with our customers. We don't plan to go self serve in the near future and will most likely still have a very personalized onboardi…

iMessage for business has a very long and restrictive registration process, gray bubbles instead of blue bubbles, and is inbound only. We're democratizing iMessage for businesses t…

iMessage is more conversational because it's what most people are used to using and seeing. People generally associate green bubble messages with spam/transactional messaging and b…

For prospective customers, we would most likely try to work with them to brainstorm use cases that are consent-based and non-spam. For current customers, if we do see that they're …

We're working to bridge the interaction between humans and bots so that automated conversations feel more natural and comfortable for the end user. In circumstances where the user …

We're helping to support conversational customer support agents that can help users better during off-hours and scheduling assistants that can interact with and understand user req…

I agree. We're not completely self-serve right now, so we get to talk with each potential customer and learn about their use case before onboarding them onto the platform. This way…

Thanks for the suggestion! Yes, the setup process is extremely long and requires a lot of documents from the side of the business haha. It's definitely one of our goals to create t…

The $98 dedicated line is inbound only. A lot of our application comes in the form of warm, consented outbound.

We are not "disseminating unwanted messages". A lot of what we're doing (e.g. customer support or missed call text back) would be things that users would already be doing conversat…

We have SMS/RCS fallback for non-iMessage devices. Also, in the verticals that we're targeting, the iMessage usage rate is a lot higher than 50%

That's why we're making sure that all of the use cases are non-spam and also of high importance to the user. As we've seen through our customers, an after-hour customer support age…