Viewing profile — evermike

I’ve always believed discounts should help you earn more, not less. So giving them out “just because someone asked” never felt right. Volume discounts for big clients worked fine a…

I think it would be useful if at least the first email could be read without a subscription. Just to understand the content, tone of voice, and so on. I believe the conversion rate…

What we didn’t try For example, charging based on customer revenue (like ChartMogul). It doesn’t really fit our case, but I just don’t like this model overall. We also avoided usag…

Back in 2015 we launched our first SaaS with no VC and little experience. Most pricing choices came from gut feeling or advice we shouldn’t have taken. Looking back, what feels obv…

No, as far as I know. But as a merchant, in theory you can block that customer from making future payments. But probably only their specific card or email.

I’d say if a chargeback does happen, the chances of winning =0, unless you can convince the customer to withdraw it. I realized this especially after my last dispute, where I was 1…

Of course we would never do anything like that. In the post I just shared two different cases to give some perspective to the community. From everything discussed in the article, t…

Yeah, we have that

Thanks for sharing. Appreciate.

Sure, and that’s the right approach. We also issue refunds, but for that, the customer needs to write to us and ask.

Sorry, I probably misunderstood and confused things. I was of course talking about the Apple App Store, when users file complaints about the app itself.

Well, I treat other companies and people the way I’d like to be treated myself. Knowing that a chargeback is unpleasant and creates extra costs, I always first write to their suppo…

I appreciate your attention. Let me explain. In the post I mentioned that we build several products. I didn’t want to list them all, because I always feel a bit awkward about self-…

As I mentioned in the article, this is extremely rare for us, but it has happened a couple of times. And that’s where I start having questions and frustration about the process its…

Email about an upcoming charge is automatically sent a couple of days in advance, that’s Stripe standard feature. The other question is whether the user actually check their email …

Neobanks definitely have this feature. For example Revolut. There’s a “Block future payments” button, and once you click it, no more charges from that merchant will go through.

We always issue a refund if a customer asks, or at least try to find a compromise if the payment was made a very long time ago. In that case, it’s usually more about a pro-rated re…

To be honest, I’ve never personally filed a chargeback, so I don’t really know how difficult the process actually is ))

I know for sure that if users start filing complaints against you with Apple, they can simply ban your account entirely and for long. Some companies never recover from that and end…

Yes, we’ve had a few cases where people tried card testing through us. But we noticed quickly and introduced the proper limits. In general, if you redirect the user to Stripe Check…

Yes, that’s pretty much how I look at it. And in all of our products I do everything possible to keep chargebacks to an absolute minimum, sometimes even making decisions that aren’…

TL;DR: We run multiple SaaS products on Stripe. Even with clear renewal reminders, invoices and easy cancellations, some users skip refunds and go straight to chargebacks. A $10 pa…