Viewing profile — erader

For my initial system I'm not building full historical service history, insurance policies, etc. because it's a serious amount of scope on top of the core value prop, which is poin…

First, I've spent a ton of time becoming opinionated about a normalized data model that supports the product experience I'm trying to build. This applies both to the extraction (li…

I've been working on something like this the last few months specifically around service quote analysis (repairs, construction, hvac, auto, etc.) and it's really cool. I think LLM …

We actually recently changed our jobs page! Here's the right link: https://jobs.lever.co/coalitioninc

Cool! Another weird thing I've noticed when feature requests are capped for customer teams, is that customer teams will "game" the system. At scale, customer facing ICs will do thi…

As a PM that has started my career in Support/Success... I don't think I could ever advocate a strict two-request limit. Customers (and customer teams) are a non-stop firehose of f…

This is exactly how our team likes to operate :) Taking only 'requests' leads to a whole range of potential problems: - Feature bloat with random one-off buttons and gizmos - Produ…

My list is too long to share, but let me give you a very simple example. On most chat platforms, the widget displays an "mail" button or something similar that allows the visitor t…

I totally agree with that sentiment, but I find it hard to swallow coming from Intercom. Even as their customer, I find that they don't like to solve any problem that doesn't fit w…

Totally. It should be in the GTM checklist for every product/feature

I would hardly say it's supports job to focus on one thing at at time. Most people that reach out to support are calling about a specific question or problem. Yes therapy calls do …

Hi there! Support manager here. I've been leading support teams for years, led support QA teams, built troubleshooting processes and worked very closely with dev teams. A lot of wh…

Congrats Ryan! Glad to see another face from OP in the Bay Area

You're right, I've seen the type of Orgs in SF where 15-18/hr is the base wage and it's not healthy (for the organization or the people who are working there). For the most part, I…

That's great. Yeah, I just wanted to bring forward that I use a pretty slim criteria for when I'm deciding to unfollow an account on SC. Essentially, if that account is not posting…

Great layout and design, but honestly how is this much different than Soundcloud? The little things like the history and play queue feature are great, but what would make me want t…

Definitely +1 on the "view all notes" options. Knowing full well that Ghostnote was intended for people like me that don't necessarily use structure for note-taking and need the co…

Great platform. Used this religiously while in college at Davis. Luckily, there was an active community of people updating the pages, which allowed the Wiki to essentially replace …