Viewing profile — danielzarick

It is definitely something different, and a different framing on some existing activities. But the same way that engineering roles change, non-engineering roles also change in focu…

Appreciate your feedback, we will look into the titles and summaries to better explain the value inside each chapter. Sorry you feel nice design devalues information.

Thanks for the feedback! Will think about ideas for how we can change it. Sorry you found it distracting, totally understand.

Because even though tons of people think customer success is important and give it focus, we talk to startups every week who are still under-resourcing it and not giving their team…

That's not a fair characterization of the guide at all. Did you even read it? There's tons of useful information (fully available on the website, no need to download) for anybody w…

Thanks so much! The team is thrilled with how it turned out... and our first marketing hire doesn't start until next week, so this was a bit of a grind. We looked at Clearbit's and…

(FYI - I’m the co-founder of Arrows, which created this guide) In our time building and working at startups, we came to realize customer success was a secret weapon that’s massivel…

Thanks for the kind words! Glad you like it. Not a problem if your colleague is skeptical, we'll have time to convince them. What type of role are they in? Integrations will come. …

I designed and built this over the past week after a freelance project fell through. The idea came to me the Friday night before the election, and I figured would be fun to build o…

Haha yeah, sounds familiar. That's actually one of the primary reasons to raise them! Unfortunately, your biggest support costs will be from unreasonable people on the cheapest pla…

Three quick thoughts for you which should hopefully help: 1) Double your prices! They're so cheap! The service is so useful, saves dev and support time, etc. Worth more. ($12, $24,…

TJ – I've found this book to be particularly useful for generating marketing ideas: https://www.amazon.com/Traction-Startup-Achieve-Explosive-Cu... Written by the founder of DuckDu…

Love this game so much.

Hey Jon. I don't check HN comments very often. Keith was unable to record the audio on his side, plus he didn't have headphones or a microphone. On top of all that, we had to use G…

Yeah! He's so awesome. I really loved recording this episode with him.