Viewing profile — brazeon

It does scale when being considered by software running on it. Even more with some alternative approaches like directories. What OP means is that it does not scale for software to …

Do you plan on open sourcing plugs or any parts of your system?

Would be awesome if you had some sort of status page for all chat services.

So how this works with federation? I don't see any open/common API.

I can see this working when the entire team does support, but when you have dedicated support/outreach people they will likely prefer Intercom webapp.