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I don't have deep knowledge of details of compute networks, there is a team of TSE who deal with network cases who know more than me. But the whole point of troubleshooting is not …

Author of the article here. I only thought of the possibility of making a blog post after the case was closed and I started telling my colleagues about it, and realized I would hav…

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I totally agree, but keep in mind that it is an iterative process: you have a case, you apply the runbook/playbook you have, if they are not enough you use your skill/knowledge to …

Follow the sun has a lot of overhead: imagine having to dump the engineers' thoughts and current hypothesis and load them in the brain of the next oncallers. Also it only really wo…

1) you cannot have a runbook for everything, and even if you have a runbook you the best you could have found in this case is that something weird was happening in the VM. The sett…