Viewing profile — alejandrosplitt

Operations Manager with 6+ years running customer service at scale (300+ agents). Currently integrating AI into contact center ops real deployments, not pilots. Side projects: building Splitt (expense tracking PWA for couples, Firebase) and experimenting with multi-agent Claude Code systems for app development delegation. Interested in AI automation, operational efficiency, and the gap between what LLMs can do in theory vs. what actually works in production.