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I've been putting together another oncall improvement, for a completely different area: making the scheduling of oncall work better (oncallscheduler.com). I'm trying to get feedbac…

Isn't it amazing that PagerDuty hasn't jumped on the AI band wagon to do things like this themselves? It seems they're leaving the door open to let in all the new oncall platforms …

I think what you describe is the ambition of every oncall team. But even when this works really well, so the calls are few and far between, just being scheduled to work oncall mean…

Didn't you still run into times when most people wanted the time off? For example, times when schools are off, so everybody who is a parent wants that time off, regardless of wheth…

If you're on a software team that maintains cloud services or other infrastructure that needs to keep running 24x7, how does your team decide who is going to work oncall for shifts…

Oncall for small engineering teams is not easy. With less than 6 people on a rotation, I think one just has to accept some lower guaranteed uptime, by having hours when there is no…

The way most of us do oncall scheduling kind of sucks. Most automated solutions are just a round-robin list of people who get scheduled in that order. When someone leaves the team,…

I've experienced all these problems. There are solutions trying to address them. E.g. https://incident.io/ (which I'm not affiliated with in any way). It's not easy though. I think…

That's a lot of great, rational, decisions for how to set up those rotations. On the scheduling front, how do you decide which engineers will be working which shifts? Have you cons…

+1 to that. You're right it's more of a bidding system, where game theory is needed to figure out if it'll be a balanced "game". There are several aspects to it that aim to make it…

Oh, you're going way farther in optimizing the schedule, than I know how to collect data to do. If I could collect detailed info about how each oncall rotation members feels about …

All of us who have worked oncall for years, know how stressful and difficult it can be. Among all the pain though, I've always felt that the scheduling of who-works-when is somethi…