Viewing profile — MatthewB

You should put a video on the homepage, front and center, of the product in action.

Very nice. Very useful.

Sonar | Software Engineer and Sr. Software Engineer (Rails) | San Francisco, CA | Onsite Sonar is helping businesses build personal relationships with customers through mobile mess…

Come join our fun, diverse team to help build a much better customer experience.

Sonar | San Francisco, CA | Multiple roles | Onsite | https://www.sendsonar.com/ Sonar helps companies communicate with their customers on mobile messaging channels such as SMS, Fa…

Sonar | San Francisco, CA | Multiple roles | Onsite | https://www.sendsonar.com/ Sonar helps companies communicate with their customers on mobile messaging channels such as SMS, Fa…

Sonar ( http://www.sendsonar.com ) - San Francisco, CA - Onsite Sonar allows customers to communicate with companies on more effective channels. From SMS to WeChat, our vision is t…

Thanks for the comment. We believe the potential for abuse on SMS is the same as any channel. If a crook spoofed a phone number (pretending to be a company), the customer would sti…

Great case study by nbhartiya on how Mayvenn used SMS to really drive home the personal touch for a huge community of stylists.

Exactly...unnecessary statement and makes the writer look amateur. There are plenty of great accelerators out there that aren't YC. Sure, YC is the "Harvard of Accelerators" but th…

For more applications, a couple back and forths is all it will take. Then, you can have your preferences saved for next time. For me, I'd rather send a few text messages back and f…

Thanks for the kind words:) Luckily, there weren't too many negative comments but I was happy to address their concerns. Can't make everyone happy (especially on the internet).

thanks, updated.

Agreed about the FCC. For the $500/month short codes, were those unique or shared? Shared short codes don't work with 2-way communication (when someone replies, which business does…

We use long codes. There's a distinct difference between marketing/spam and customer service/support. When a customer initiates the conversation via text, it is generally seen as a…

I don't know how they're doing payments exactly but if I had to guess they are recording a customer's credit card info to stripe and associate to a phone number somewhere. Since Ma…

Yep. Sorry didn't mean to come off as defensive, just trying to respond to everyone quickly:)

Exactly our purpose. We want to show other businesses how to do what Magic did (at least the texting piece). Execution is everything though.

We loved their implementation of SMS and so did a lot of other people. We aren't saying "here's how to build a better version" as own main point but rather, if you want to add this…

I believe a lot of the value is the simplicity of SMS. No logins, save the number in your phone and just text them like you would your friend with a request...done! You're right th…

great question. the main reason to use Sonar over twilio is that you'd have to essentially build our platform to be able to offer service like Magic. You need to be able to quickly…

do you mean webchat? that's a good option as well but to build something as simple and awesome as Magic, text messaging is the way to go