Viewing profile — Hetzner_OL

Hi there, I hope it's okay that I comment here since you mentioned us at Hetzner. Please see Hetzner Docs; https://docs.hetzner.com/general/billing-and-account-managem... To enter …

To the best of my knowledge, customers must be 18 or older to enter contracts with us / become customers. --Katie (Hetzner)

Hi there, we use a power supplier that uses renewable hydropower in Germany and Finland. See: https://www.hetzner.com/unternehmen/nachhaltigkeit/ --Katie (Hetzner)

Hi there, Please use your customer account to create a support request. Document the issue you are facing in as much detail as you can, and our team will do their best to help you.…

Yes, good question. OP, see: "Dedicated" in the main menu: https://www.hetzner.com/ --Katie (Hetzner)

Hi there, There is some information about limits here: https://docs.hetzner.com/cloud/general/faq#are-there-limits-... --Katie

Hi there, That's actually my bad. I'm a native speaker, but I've lived in Germany too long apparently. Thanks for bringing it to my attention. --Katie

Hi there, we prepared a list here of affected products: https://docs.hetzner.com/general/infrastructure-and-availabi... --Katie

Hi there, To the best of my knowledge, anyone with *existing* RAM *add-ons* that were affected by price changes should have received a separate email. Please carefully check your e…

Hi there, Please see: https://docs.hetzner.com/cloud/api/getting-started/generatin... --Katie

Hi there, Hetzner here. Thanks for mentioning us. For anyone who is interested: - https://www.hetzner.com/dns/ - https://docs.hetzner.com/networking/dns - https://docs.hetzner.clou…

Hi there u/Imustaskforhelp - Thanks for the holiday greetings! I hope you also had a good Christmas. I am not a part of the abuse team here at Hetzner, and unfortunately therefore …

Hi HN readers, Due to a service disruption that unfortunately occurred again, both the Cloud API and the Hetzner Console were temporarily unavailable for some users. We regret the …

Hi there, Our team handles each abuse case individually, and their response will change based on how severe the abuse is. With less severe abuse issues, for example, copyright viol…

Hi there, We have our own forum https://forum.hetzner.com/ for people who are already customers. We are also active on: reddit, mastodon, X, YouTube, facebook, instagram, linkedin,…

Hi again, Yes, it is fine to resell our services in the form of a PaaS. However, you as the customer are ultimately responsible for everything that happens on the server. If you us…

Hi there, (I am not trying to be critical. I am genuinely curious what could have gone wrong in your case.) Are you sure that they were asking for a *piece of paper*, or for a conf…

Hi there, I am sorry you had this negative experience us with us. For very late invoices, we lock accounts and ask that users pay using a bank/wire transfer. https://docs.hetzner.c…

Hi there, First, we are currently in the process of unifying our user interfaces, so it is helpful to get feedback like this. We do have an AI chatbot on our website because that t…

Hi there, We are working hard to improve our KYC (know-your-customer) and on-boarding process. I am sorry you had a negative experience with us. --Katie

To be fair, one of my dad's favorite birthday presents from me was a very big box of home-made cookies and a shirt a lot like this one: https://sw6.elbenwald.de/media/62/b2/dd/1721…

1. Thanks for the feedback! That's a nice pick-me-up. :D 2. Glad to hear that worked out. 3. I understand that many people have reservations about sharing personal documents, and f…

If by "guerilla marketing" you mean me and a few teammates who check places like HN to see what people write and try to write reasonable responses, then yes. Our team posts using a…

Hi OP, just chiming in here because you mentioned us at Hetzner and I saw your post. I also wasn't sure if the comment from nurettin below was meant to be "NextCloud" instead of "o…

Hi there, Katie from Hetzner here. We are extra careful about new accounts because we find that it helps us to prevent abuse, and in situations where a new account is somewhere in …